FAQ
General Questions
Our passion is retail and we want to share our expertise with you. A quick and easy way is to provide accurate and professional answers to your questions.
Please review the FAQ below: we hope you find the answer to your question. However, if you still have questions, or if additional information is needed, please click on the "Ask a Question" link. We will be happy to respond within 24 business hours.
Products
Adjustable and mobile displays
Do you offer easily adjustable and mobile displays?
Contact us and one of our agents will help you find an adjustable and mobile system that will meet all your needs.
Commercial Designer
Can you help me with my store design?
Our Aménagement AZ division will assist you in the design of your store.
Economic displays
I have a limited budget. Do you offer low-cost displays?
Our prices are the best on the market. If you find cheaper, contact us.
Everything for the store
Where can I get the products I need to open my store?
Look no further, we have everything you need. We also offer customized services to meet your specific needs.
Choice of Slatwall
Who has the largest selection of Slatwall?
With two different collections of Statwall, we have a very large selection that will meet all your needs.
Realistic mannequins
Where can I find realistic mannequins?
At Elite, we offer ultra-realistic collections at affordable prices.
Installation of the racks
How do I install the racks?
Racks should ideally be installed horizontally at either 24 1/8" o.c., 30 -1/8" o.c. or 48-1/8" o.c. Note: The abbreviation c/c stands for center/center and means that the measurement should be taken from the center of the rack to the center of the next rack. See the installation plan
Adjusting my display units
How do I adjust the height and level of my displays?
Place a bubble level on the unit and adjust the screws under the legs until all sides look straight.
Product and service assistance
The product I’m looking for isn’t on your website. Where can I find it?
Contact us to see what can be done depending on the product and volume required, by phone at 888-917-0959.
Purchasing process
Warranty on products
Is there a warranty when I buy your products?
Please refer to the section regarding our Returns and Claims Policy. The decision may vary depending on the product.
Return policies
What is your return policy?
Please refer to the section regarding our Returns and Claims Policy. The decision may vary depending on the product.
Selling to the public
Do you sell to the public?
Anyone can buy from Elite Store Fixtures. Just follow the steps in the “My Account” section.
Shipping
Delivery of the order
When will my order be delivered?
Once your order is paid, a confirmation will be sent to you. Delivery time may vary depending on your location.
Picking-up an order
Can I pick up my order?
Yes, by appointment only, as most orders must be prepared in advance.
Pick-up fees
Why do you charge a $25 pick-up fee?
Our structure is designed to offer the lowest prices and simplify your shopping experience. In most cases, we can deliver for less than the cost of your pick-up trip.
Visiting the showroom
Can I visit your showroom and leave with my order?
You can visit our showroom, but our products are kept in a different warehouse location. Pick-up is by appointment only.
Modifying my delivery address
Can I change my delivery address?
You must call us as soon as possible. Any modification could result in additional charges, and your order may be delayed.
Product transportation
How are your products delivered?
To offer the best prices, this service is provided through courier and transportation companies.
Lost or damaged order
What happens if my order is lost or damaged?
Upon delivery, it is your responsibility to inspect the merchandise and indicate what is missing or damaged on the delivery slip, and to ensure that this information is noted by the driver. You must then contact the shipping company to complete a claim. Please refer to our shipping policies for complete procedures.
Sales and shipments to the United States
We deliver to the United States, but prices do not include delivery, taxes or customs fees. Please refer to our shipping policies for complete procedures.
User account
Order history
How can I see my past transactions?
You can access all your previous transactions through the “My Account” section.
Tracking my order and payment
How do I track my order and payment?
Once your order has been paid and shipped, a confirmation will be sent to you.
