When will my order be delivered? Once your order has been paid, a notification will be sent to you indicating that your order has been shipped. Depending where you are located, delivery may vary. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
Could I pass by and pick up my order? Yes, by appointment only since most orders must be prepared in advance. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
Why do you charge a $25 pick-up fee? Our structure is designed to offer the lowest prices and simplify your shopping experience. In most cases, we can deliver for less than the cost of your pick-up trip. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
Could we come and visit you and leave with our order? You can come and visit our showroom, but our products are kept at our warehouse which is in a different location. Pick-ups are done by appointment only. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
Can I change my delivery address? You must call us as soon as possible. Any modification could result in additional charges, and your order may be delayed. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
How are your products delivered? To offer the best prices, this service is provided through courier and transportation companies. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
What happens if my order is lost or damaged? Upon delivery, it is your responsibility to inspect the merchandise and indicate what is missing or damaged on the delivery slip, and to ensure that this information is noted by the driver. You must then contact the shipping company to complete a claim. Please refer to our shipping policies for complete procedures. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686
Do you ship to the United States? We deliver to the United States, but prices do not include delivery, taxes or customs fees. Please refer to our shipping policies for complete procedures. Do you have questions or need more clarification on this store fixture? Contact a representative Live Chat Contact our customer service 514.380.5686